Freight claims are inevitable. And for food shippers, they’re expensive. Whether it’s spoiled dairy, crushed produce, or a missed temperature log, the smallest error can cost thousands while straining customer relationships.

But some food shippers are flipping through the script. With FreightClaims.com, they’re resolving claims faster, holding carriers accountable, and getting money back with less hassle.

Here’s how they’re doing it. 

Why Food Freight Claims Are a Headache

Let’s start with the reality:

• 1 to 2% of freight shipments result in a claim 

• Less than 20% of cargo stolen is ever recovered 

• Claims for perishables are often denied over missing documentation or timing issues

Common causes of claims: 

• Spoilage from temperature fluctuations 

• Packaging damage during loading or transit 

• Late deliveries that damage shelf life 

• Cross-contamination 

• Gaps in compliance documentation

One misstep and your margins shrink. 

What Winning Looks Like 

Food shippers using FreightClaims.com have reported faster resolutions thanks to automated workflows and real-time dashboards. They experience fewer denials by submitting complete claims on time with built-in deadline tracking. The platform gives them better visibility into trends, root causes, and carrier performance. It also improves compliance through pre-built templates and audit trails. By removing spreadsheets, emails, and scattered portals from the process, teams see a clear drop in labor costs and a centralized location for all-things claim related. 

One shipper recovered over $50,000 in denied claims in their first 90 days using the platform. 

Best Practices for Food Shippers

Whether you’re shipping frozen fruit, fresh cheese, or shelf-stable beverages, these steps reduce risk and increase payout rates: 

1. Document Everything

• Upload BOLs, PODs, invoices, and temp logs immediately 

• Keep photos of shipments before and after delivery 

• Make sure all data is time-stamped and traceable 

2. Track Deadlines

• LTL claims must be filed within 9 months 

• Carriers have 30 days to acknowledge and 120 to resolve 

• Use reminders and status tools to stay ahead 

3. Standardize the Process

• Build templates for each claim type (spoilage, damage, loss) 

• Set up automation to send follow-ups to carriers 

• Centralize everything in one platform, not 10 inboxes 

4. Monitor Carrier Performance

• Scorecard carriers based on claims volume, speed to resolution, and payout success 

• Use this data when negotiating contracts 

5. Train and Repeat

• Make claims training part of your onboarding 

• Refresh staff regularly on documentation standards 

• Assign ownership so nothing falls through the cracks 

How FreightClaims.com Helps

With FreightClaims.com, you don’t need to be a legal expert or claims veteran to win back lost dollars. 

We help food shippers: 

• File claims in minutes, not hours 

• Never miss a deadline 

• Track every case from start to settlement 

• Hold carriers accountable with audit-proof documentation 

• Get insights on what’s costing you most; and how to fix it.  

Final Thought 

• Food shipping is hard enough without fighting over freight claims. 

• Let us help you win back time, money, and peace of mind. 

• → Book a quick demo today