After a challenging few years for the transportation industry, many logistics professionals are hoping to breathe a sigh of relief over their freight claims. However, one challenge has not gone away despite a fading pandemic and falling inflation: the persistent driver shortage, exacerbated by high rates of retirement among an aging workforce. In an interview with Transport Dive, TCA President Jim Ward said “Workforce challenges have not gone away […] We’re going to continue to be confronted with this challenge, just from attrition alone.”

As workforce challenges increase, carriers find themselves under increasing pressure to do more, with less. A short-staffed supply chain creates an environment rife with opportunities for exceptions — including various types of freight damage and loss claims, concealed loss and damage, and shortage. 

As shippers navigate a persistently challenging and increasingly exceptions-prone shipping environment, many are turning to freight claims software and technology to optimize their freight claims operations, ensuring that an embattled supply chain doesn’t take a bite out of their bottom line. 

What is Freight Claims Management?

Freight claims management is the handling of all processes involved in resolving freight claims. Freight claims, a legally binding document filed by the shipper to ensure reimbursement for products in case of loss or damage, often involve complicated processes and strict deadlines. If these deadlines, set forth by the Carmack Amendment, are missed, shippers can be left with little recourse to be reimbursed for lost or damaged items. The goal of freight claims management is to ensure that all claims are resolved as quickly and as painlessly as possible.

However, traditional freight claims management comes with a wide range of challenges.

• Manual Document Management  presents a high-stakes risk to shippers. If documents like delivery receipts, BOL’s, or value verifications are lost, shippers can be left with little recourse to achieve reimbursement.
• Difficult Deadline Tracking can leave shippers vulnerable to missing strict Carmack Amendment deadlines. Once these deadlines are missed, shippers are left with little option but to forego reimbursement.

• Complex Carrier Communication can leave shippers wasting valuable time searching through email inboxes, phone records, and document sharing services. 

Faced with the challenges of freight claims management and an increasingly high-stakes transportation landscape, logistics professionals have increasingly turned to innovative freight claims management software to bolster their freight claims processes. 

Three Technologies Transforming Freight Claims Management in the Transportation Industry

As shippers look to bolster their freight claims management processes, we’ve dug into three technologies transforming freight claims management. Integrated into cloud-based freight claims management software, these features provide shippers with unprecedented insight into complex freight claims management processes. 

Integrated Documentation and Deadline Management

While manual freight claims management strategies rely on siloed document management and calendars, freight claims management software uses cloud based deadline tracking and integrated document management to ensure shippers have instant access to vital information and documents. 

Actionable Analytics Provide Overhead of Freight Claims Operations

While documentation and deadlines are vital, it’s equally important that shippers can maintain a birds-eye view over all their freight claims processes through a single portal. Without single-source visibility over the entirety of freight claims operations, shippers are left vulnerable to high-stakes oversight. Through freight claims management software, shippers can access actionable analytics to see where freight claims are within the resolution process, as well as the next steps toward resolution. 

Streamlined Freight Claims Management Software

As with any transportation software, the advantages provided by freight claims management software are only as useful as they are accessible. Cloud-based freight claims management software takes the latest developments in freight claims document storage, deadline tracking, and analytics and integrates them into a single-source, streamlined software platform accessible throughout the supply chain. In today’s supply chain, exceptions can happen anytime, anywhere. With cloud-based freight claims management software, shippers can address challenging times head-on. 

Facing Persistent Difficulties, Today’s Transportation Professionals Turn to FreightClaims.Com. 

As persistent labor shortages raise the stakes on already volatile supply chains, it’s clear that shippers need the streamlined control over freight claims processes offered by cloud-based freight claims management software. By signing up on FreightClaims.com, shippers can access a vital toolkit of freight claims management software assets.

• Integrated Document and Deadline Management to keep freight claims on track.

• Analytics Overview to provide a birds-eye view of all freight claims in-progress.

• Cloud-Based Freight Claims Software to ensure shippers are ready to resolve claims whenever and wherever exceptions occur. 

Request a demo from FreightClaims.Com today, and see what the future of freight claims holds for your business.