Last Update: April 1, 2024
Note: This Privacy Notice applies to our collection, use, and disclosure of data received or created due to your access to and use of FreightClaims.com, our online, software-as-a-service platform for the investigation, management, and adjudication of shipping claims between carriers and shippers (“FreightClaims.com”), including all associated web sites, pages and subdomains. The operator of FreightClaims.com is Cargo Claims Solutions, LLC, (d/b/a FreightClaims.com) (referred to in the Privacy Notice as “FreightClaims” “we,” “us,” or “our”).
Your Consent
By accessing or using FreightClaims.com, you are consenting to our processing of the information described in this Privacy Notice. “Processing,” means using cookies on a computer or mobile device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining, and disclosing information. Information processed by FreightClaims.com will be transferred, processed, and stored in accordance with United States state and federal law.
What information is collected by FreightClaims.com and how is it used?
We may collect personal information (such as your name, mailing address, email address and phone number) from you when you download and log into and/or submit information to us through FreightClaims.com (“User Information”). We keep User Information to provide you with FreightClaims.com. For us to provide you with FreightClaims.com, it is required that we collect the User Information.
In addition, FreightClaims.com may collect certain information automatically, such as the type of device you use to access it, your device’s unique device ID, the IP address of your device, your operating system, or the type of Internet browsers you use (“Usage Data”). Usage Data will be used by us either individually or in aggregated form to enhance and improve FreightClaims.com.
A note about Cookies: Cookies are pieces of information stored directly on the device that you are using to access FreightClaims.com. Cookies allow us to collect information such as browser type, time spent on FreightClaims.com, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using FreightClaims.com. We also use cookies to gather statistical information about use of FreightClaims.com in order to continually improve its design and functionality, to understand how FreightClaims.com is used, and to assist us with resolving questions regarding FreightClaims.com.
We may also use cookies for advertising purposes. Among other uses, these cookies limit the number of times you may see our advertisements and help us measure the effectiveness of our outreach campaigns. The advertising or social media networks that we work with place these cookies on our behalf. They may track that you have visited this Website, and we then share this information with the advertising network, either automatically, or manually (this practice is sometimes referred to as “retargeting”). We work with the following advertising networks, and more information about their policies, and how you can customize or opt out of certain types of ads, are available using the links provided:
We may use the User Information to contact you or send you additional information, for example, to send you newsletters, marketing or promotional materials, and other information that we think may be of interest to you, and we may also provide User Information to third parties that provide products that users of our products may be interested in (all of the foregoing are “Our Marketing Activities”). You may opt out of Our Marketing Activities as described in the “What are my opt-out rights” section below.
Do third parties see and/or have access to information obtained by the Services?
User Information and Usage Data may be shared with the third-party service providers who host and support FreightClaims.com on our behalf. These service providers do not have any right to independently use any personal information that we share with them.
What are my opt-out rights?
Certain User Information and Usage Data that we collect is necessary to provide you with FreightClaims.com (for example, if you provide us with User Information to sign up for a log in to FreightClaims.com. The only way to opt out of these uses of information collection is to stop your use of FreightClaims.com and to not visit FreightClaims.com in the future.
As described above, we also collect and use certain User Information for Our Marketing Activities. If you do not wish to participate in Our Marketing Activities, you can opt out of future marketing emails by following the instructions provided in the marketing emails, or you may contact us by email at Webmaster@FreightClaims.com. Opting out of Our Marketing Purposes will not affect our administrative communications to you (e.g., emails about your transactions or policy changes).
Data retention policy
We retain personal information about you for as long as you use FreightClaims.com, and for a reasonable period after you stop using FreightClaims.com. We use and retain Usage Data, in both individualized or in aggregate form, indefinitely.
Statement regarding State Privacy Laws
Residents of California, Colorado, Connecticut, Virginia, Utah, and other states may have additional rights with respect to personal information we collect through FreightClaims.com. If you believe you have additional rights under these state laws, please contact us to exercise those rights at Webmaster@FreightClaims.com
Age Requirements
FreightClaims.com is not designed or intended to appeal to minors and we do not knowingly collect User Information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at Webmaster@FreightClaims.com so we can promptly delete such information.
Security
We are concerned about protecting the confidentiality of all information that we interact with in providing the Services. We and our service providers make use of physical, electronic, and procedural safeguards to protect the information that we process and maintain. Although we endeavor to provide security for the information that we process and maintain based on the sensitivity of that information, no security system can prevent all potential security breaches.
In addition to the security safeguards we provide, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible for making sure that no one can see or access your account or log-in/password information, or your mobile device.
Links to other sites and services
FreightClaims.com may contain links to other sites or services that are not operated by us. If you click an outside link, you will be directed to that outside site or service. We strongly advise you to review the Privacy Notice of every site you visit. We are not responsible for the privacy practices or the content of any outside sites or services.
Changes
We reserve the right to modify this Privacy Notice at any time in our sole discretion by including such alteration and/or modification in this Privacy Notice, along with a notice of the effective date of such modified Privacy Notice. Any continued use by you of FreightClaims.com after the posting of such modified Privacy Notice shall be deemed to indicate your agreement to such modified Privacy Notice. Accordingly, if at any time you do not agree to be subject to any modified Privacy Notice, you may no longer use FreightClaims.com.
Other Terms
If you are an “Authorized User” of FreightClaims.com (meaning that you have login credentials to FreightClaims.com), this Privacy Notice is subject to your or your employer’s Master Subscription Agreement with us, or if you are an external Authorized User, our External End User Agreement, available at [LINK TO EEUA]. If you are not an “Authorized User”, our Website Terms of Use, also apply to your use of our unauthenticated websites, pages and domains. The EEUA, Website Terms of Use, or your Master Subscription Agreement, as applicable will control over any conflicting terms in this Privacy Notice.
